Terms of Service

1. Definitions

"Peach Data" means Meridian Interface Ltd trading as Peach Data.

"Service" means the Peach Data platform, including the website, the customer portal, data exports and the API.

"Customer" means the business entity holding a subscription to the Service.

"Data" means the business contact records supplied through the Service, including business names, addresses, phone numbers, owner and director names and related enrichment fields.

"Subscription Period"means the duration of the Customer's active paid subscription, as set out in the Order Form.

"Order Form" means the written commercial document (or equivalent agreement signed by both parties) setting out the scope, Subscription Period, fees, payment schedule and any agreed pilot or trial terms. The Order Form forms part of these terms.

2. Accounts and access

Access to the Service is by invitation. Accounts are provisioned for the Customer's authorised users only.

• You are responsible for keeping your sign in credentials secure and for all activity under your account.
• Accounts are personal to the named user and must not be shared or transferred.
• You must notify Peach Data promptly if you suspect unauthorised access to your account.
• Peach Data may require additional security measures such as multi factor authentication.

3. Acceptable use of the Service

You must not:

• Interfere with or disrupt the operation, security or integrity of the Service
• Attempt to gain access to accounts, data or systems you are not authorised to access
• Scrape, crawl or bulk extract content from the Service other than through the export and API features provided
• Reverse engineer, copy or create derivative works of the Service
• Use the Service to build or improve a competing product or dataset
• Use the Service in any way that violates applicable law

4. Use of Data supplied through the Service

During the Subscription Period the Customer may use the Data for its internal B2B sales and marketing activities, including identifying and contacting businesses as potential customers via phone, email or post in compliance with applicable law.

The Customer must not:

• Resell, sublicense, transfer or otherwise share the Data with any third party
• Use the Data for consumer marketing or any purpose unrelated to B2B sales outreach
• Combine the Data with other datasets for resale
• Use the Data after the Subscription Period has ended
• Use the Data in any way that violates UK GDPR, PECR or any applicable law

5. Customer's compliance obligations

The Customer is an independent data controller for all purposes relating to its use of the Data. The Customer is solely responsible for:

UK GDPR compliance: establishing and documenting a lawful basis for its own processing of the Data, maintaining its own records of processing, and handling any data subject rights requests relating to its use of the data.

PECR compliance: conducting its own TPS and CTPS screening before making any marketing calls to numbers in the Data. Peach Data screens data prior to supply, but the Customer must re-screen at least every 28 days before any outbound calling campaign. The Customer bears full responsibility for compliance with the Privacy and Electronic Communications Regulations 2003.

Data subject rights: responding to any Subject Access Requests, erasure requests or objections from data subjects contacted using the Data.

Data security: implementing appropriate technical and organisational measures to protect the Data against unauthorised access or disclosure.

6. Data accuracy and warranties

Peach Data uses reasonable efforts to ensure the accuracy of the Data at the time of supply, sourcing from publicly available statutory registers, regulatory records and business directories.

Peach Data does not warrant that the Data is complete, accurate or current at the time of use. Data accuracy degrades over time and the Customer should treat the data accordingly.

The Service is provided as is. Peach Data does not warrant that the Service will be uninterrupted or error free, and is not liable for any loss arising from inaccuracies in the Data or the Customer's reliance on it.

7. Suppression and opt-outs

If a data subject requests removal from the Peach Data database directly with Peach Data, Peach Data will add that individual to its suppression list and will not include them in future data exports.

If a data subject contacts the Customer directly requesting removal, the Customer must honour that request immediately and notify Peach Data at privacy@peachdata.co.uk so the record can be added to the Peach Data suppression list.

8. Subscriptions and payment

Each subscription is governed by an Order Form which sets out the scope, Subscription Period, fees, payment schedule and any agreed pilot terms.

Unless the Order Form states otherwise:

• Annual subscriptions are billed in advance for the agreed Subscription Period.
• Pilot subscriptions are fixed term and non-renewing. Where the Customer converts a pilot to an annual subscription during the pilot period, any pilot fee paid will be credited against the annual fee on the terms set out in the Order Form.
• Subscriptions do not auto-renew. Renewal terms are agreed in writing before the end of the current Subscription Period.
• All fees are exclusive of VAT and any applicable taxes.
• Invoiced amounts are payable within 30 days of invoice date unless the Order Form states otherwise.

Peach Data may change its standard pricing for new and renewing customers from time to time. Fees agreed in an existing Order Form remain fixed for the duration of that Subscription Period.

9. Suspension and termination

Peach Data may suspend or terminate access to the Service immediately if the Customer breaches these terms, in particular any restriction on data use or compliance obligation.

Access to the Service ends when the Subscription Period ends.

On termination or expiry of the Subscription Period, the Customer must delete all copies of the Data in its possession within 14 days.

10. Intellectual property

The Service, including its software, design, branding and content, is owned by Peach Data or its licensors. These terms grant the Customer a right to use the Service and the Data as described above, and no other rights are transferred.

11. Liability

To the maximum extent permitted by law, Peach Data's total liability to the Customer under or in connection with these terms shall not exceed the total subscription fees paid by the Customer in the 12 months preceding the claim.

Peach Data is not liable for any indirect, consequential or special loss, loss of profits, or regulatory penalties incurred by the Customer in connection with its use of the Service or the Data.

12. Data sharing between controllers

Both parties acknowledge they are independent data controllers in respect of the Data. Neither party acts as data processor for the other. Each party is responsible for its own compliance with UK GDPR and PECR.

13. Changes to these terms

Peach Data may update these terms from time to time. When the terms change materially, portal users will be asked to review and agree to the updated version before continuing to use the Service. The version and effective date at the top of this page identify the current terms.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For questions about these terms: hello@peachdata.co.uk

For data protection matters: privacy@peachdata.co.uk